Welcome to Your Patient-Centered Medical Home (PCMH)

What is a Patient-Centered Medical Home?

A Patient-Centered Medical Home (PCMH) is a healthcare setting that emphasizes the collaborative partnership between patients and their primary care providers, and when appropriate, their families. Our goal is to provide comprehensive, coordinated, and accessible care that meets your unique needs and provides an optimal patient experience.

Primary Care Locations

Bolivar
622 West Market Street
Bolivar, TN 38008

Humboldt
3568 Chere Carol Road
Humboldt, TN 38343

Huntingdon
20719 East Main Street
Huntingdon, TN 38344

Jackson - North Campus
2863 US-45 Bypass
Jackson, TN 38305

Jackson - South Campus
1893 South Highland Avenue
Jackson, TN 38301

Milan
4039 Highland Street
Milan, TN 38358

How to Reach Us After Hours

Your health is important to us, and we are here to support you at all times. If you need to reach us after regular office hours, please use one of the following methods:

Call us first: 731-422-0330
- Our after-hours call center can connect your to the on-call PCP for non-urgent needs.
In case of a medical emergency, please call 911 or go to the nearest emergency room.

Our practice offers a wide range of quality support services to ensure you receive the best care possible:

Preventive Care: Routine check-ups, vaccinations, screenings, and wellness exams for both adults and children.
Chronic Disease Management: Personalized care plans for conditions such as diabetes, hypertension, and asthma.
Acute Care: Treatment for sudden illnesses and minor injuries.
Transition of Care: Robust program ensuring follow-up with primary care after hospitalization or other significant events.
Mental Health Services: Counseling, therapy, and support for mental and emotional well-being.
Health Education: Workshops, seminars, and individual counseling to help you understand your health and make informed decisions.
Care Coordination: Assistance in navigating the healthcare system and connecting with specialists as needed.
Medical Social Work: Assistance with social determinants of health including health insurance, financial resources, dental resources, food access, transportation, OB/GYN resources, drug assistance, referrals, etc.
Medication Adherence

Patient Education and Self-Management Support

We believe in empowering you to take an active role in your health. Here are some resources to help you manage your health:

Educational Materials: Available in our office and on our website www.jacksonclinic.com
Online Patient Portal: Access your medical records, test results, and educational resources anytime.
Support Groups: Join our support groups for chronic conditions and mental health.
Care Signal: Interactive, deviceless remote patient monitoring program
Community Resources: Information on local resources for additional support.
MedLine Plus: The World’s Largest Medical Library. Access MedLine Plus on our website: www.jacksonclinic.com or www.medlineplus.gov

Roles and Responsibilities:

As a patient and partner in my health care team, I will:

Bring all the questions I have to my appointments and ask you about things I don't understand.
Tell you how I am feeling and how it affects my life and ask for support services when I need them.
Help you create my action plan and track my progress.
Let you know when I get care somewhere else.
Bring all medicines, supplements, and herbal or holistic products I use to my appointments.
Fill my prescriptions on time, use them as prescribed, and tell you of any problems.
Inform my PCP if I seek care from a provider, urgent care, or medical center so we can maintain up-to-date medical information and provide the best possible care.

As providers and partners in your health care team, we will:

Respect you and your family's culture, values and needs
Ask you to take part in your health care
Help you set health goals and create an action plan
Track the care you get from other providers
Ask for your ideas on how we can improve your care and use language you understand
Offer appointments at times when you can come in
Explain test results and what will happen next
Help you get support services when you need them
Stay in contact with you as your partner in care

How to be an active partner in your Medical Home:

Talk to Us

Give us feedback on how our office works.
Talk with your care team about your health problems and concerns.
Ask your health care team how you can best take care of yourself.

Take care of yourself

Set health goals that you feel you can reach.
Do things to reach your goals and lower your health risks.
Join support groups with people like you.
Learn how to manage serious illnesses.

Learn before you decide

Look at different treatment options, their risks and benefits.
Create an action plan with support from your care team.

Be safe

Tell us about any medicines, supplements, and herbal or holistic products you take.
Talk with us about any safety concerns you have.

Our Commitment to Evidence-Based Care

At our practice, we provide high-quality care based on the latest medical research and guidelines. Each of our providers maintain board certification in his or her specialty, continually updating their knowledge and skills to ensure you receive the most effective and efficient care available.

We look forward to partnering with you on your health journey. If you have any questions or need further assistance, please do not hesitate to contact us.

Practice Contact: Heather Dieckmeyer
Phone: 731-660-8325
Email: servingyou@jacksonclinic.com
Website: www.jacksonclinic.com

Thank you for choosing our practice. We are honored to be your healthcare home.